Refund And Returns Policy

Refund and Returns Policy

Our return policy extends for a duration of 7 days from the product’s designated delivery date as specified by the shipping company. Should this timeframe elapse without receipt of your item, we regret to inform you that we are unable to offer a refund or exchange.

Please note that customized orders are exempt from eligibility for return or refund under any circumstances.

To qualify for a return, your item must remain unused and in its original condition, including the original packaging.

Completion of your return process necessitates the provision of a receipt or proof of purchase.

Partial refunds may be granted under certain circumstances, including:
– Items returned in a condition not meeting their original state, damaged, or with missing parts unrelated to our error.
– Items returned beyond 30 days following delivery.

Refunds:

Upon receipt and inspection of your return, we will promptly notify you via email regarding the approval or rejection of your refund request. If approved, the refund will be processed and credited to your original method of payment within a specified timeframe.

Delayed or Missing Refunds:

If you have yet to receive your refund, we advise checking your bank account and contacting your credit card company to confirm processing status. Subsequently, reaching out to your bank may be necessary, as refund processing timelines can vary. Should these steps fail to resolve the issue, please contact us at brickcitytransfers@gmail.com for further assistance.

Sale Items:

Refunds are only applicable to regular-priced items; sale items are exempt from refund eligibility.

Exchanges:

We exclusively facilitate exchanges for items that are defective or damaged. Should you require an exchange for the same item, please email us at brickcitytransfers@gmail.com and return the item to: Brick City Transfers, 218 Elizabeth Ave, Newark NJ 07108, United States.

Shipping:

To return your product, please mail it to:Brick City Transfers, 218 Elizabeth Ave, Newark NJ 07108, United States. You will be responsible for covering the shipping costs associated with returning the item, as shipping costs are non-refundable. If a refund is issued, the return shipping costs will be deducted from the refunded amount.Please note that shipping duration may vary depending on your location. For items valued at over$50, we recommend utilizing a trackable shipping service.